Refund Policy

Effective Date: 01/01/2026

This Refund Policy outlines the terms and conditions under which refunds may be issued by Roxiler Systems (“Company”, “we”, “our”, or “us”) for services provided.

By making a payment to us, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Nature of Services

We provide digital services including, but not limited to:

• Software development

• Consulting and advisory services

• AI, analytics, and technology solutions

All services are delivered digitally and/or through agreed communication channels.

2. General Refund Policy

Due to the nature of our services, all payments made are non-refundable once:

• The service has been initiated, or

• Work has commenced, or

• Relevant resources have been allocated

This includes situations where partial work has been completed.

3. No Refund Scenarios

Refunds will not be provided under the following circumstances:

• Change of mind after payment

• Lack of usage of the service

• Delays caused due to client-side dependencies (e.g., delayed inputs, approvals, or communication)

• Dissatisfaction based on subjective expectations not aligned with agreed scope

• Financial difficulties or personal reasons after payment

4. Limited Exceptions

Refunds may be considered only under exceptional circumstances, including:

• Duplicate payment made by the customer

• Payment made due to a verified technical error

• Non-delivery of service solely due to our inability to perform

Any such request will be reviewed on a case-by-case basis.

5. Refund Request Process

To request a refund, you must:

• Submit a written request via email to official@roxiler.com

• Include proof of payment and details of the issue

• Submit the request within 7 days of the transaction date

Requests received after this period may not be considered.

6. Refund Approval and Processing

• All refund requests are subject to review and approval by the Company

• If approved, refunds will be processed within 7–10 business days

• The refund will be credited to the original payment method, where possible

7. Chargebacks and Disputes

We strongly encourage customers to contact us before initiating any chargeback or dispute with their bank or payment provider.

Unauthorized or unjustified chargebacks may result in:

• Immediate suspension of services

• Denial of future services

• Legal action, if deemed necessary

We reserve the right to contest chargebacks with supporting evidence of service delivery and agreement.

8. Modification of Services

In certain situations, instead of a refund, we may offer:

• Service adjustments

• Credit for future services

• Alternative solutions

This will be handled at our sole discretion.

9. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice.

Any changes will be effective immediately upon posting.

10. Contact Information

For any questions or refund-related requests, please contact:

Email: official@roxiler.com